Rated a top-10 trainer, seminar leader annually for five consecutive years. Subject matter expertise in conflict revolution, handing difficult workers and positive communication techniques.
THE JOHN MAXWELL TEAM
Certified as a trainer, coach, speaker and a master teacher of the world’s foremost author on leadership. Subject matter includes the Five Levels of Leadership, Everyone Communicates, Few Connect and many more.
YANKEE CANDLE INC
As an on-site business consultant, I rebuilt the Human Resources system streamlining the hiring/on-boarding process for contract employees, trained staff on management techniques and dramatically improved the overall culture in the company.
Developed and implemented customer service curriculum to assist management in improving customer satisfaction score. Led weekly training sessions for staff of 150 representatives on handling objections, problem solving and positive communication.